Rates and Shipping policies

Rates and validity period

Prices for each product include Value Added Tax (VAT). These prices do not include shipping costs.

The prices applicable to each product are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase, you can check online all the details of the quotation: items, quantities, price, transportation costs, charges, taxes and the total purchase. Prices may change daily as long as the order is not placed. The products will be sold at the price shown, being in force the one that is registered at the time of confirmation of the order by the USER.

Once the order is placed, prices will be maintained whether there is product availability or not.

In the event that the USER requires an invoice under the name of the USER, it must be downloaded later through its identification area within orders.

The cash on delivery option will not be accepted.

For any information about the order, the USER may contact via email contact the Customer Service department.

Purchase process

To proceed with the purchase of the product, the USER must be over eighteen (18) years of age. It shall be carried out  through the website www.hands-shield.com

The USER must select the product he/she wishes to purchase and add it to the Cart. Once the selection of products purchased is complete, the USER must click on the “Place Order” icon. The products selected for purchase will then be indicated and the USER must select from the options available for shipping the products to the address indicated and the method of payment. It is important for the USER to ensure that the data is correct. Finally, the user must press the “Finish order” icon.

The data provided to HANDSHIELD MEDITERRANEAN, SL through the corresponding form are identifying and enabling elements to access and make purchases and are personal and non-transferable.

Terms of payment

The payment methods accepted by HANDSHIELD MEDITERRANEAN, SL are:

SECURE PURCHASE CREDIT CARD

Shipping orders

Shipments are made via CORREOS or courier service.

Shipping costs include Value Added Tax (VAT) in all cases, but no other taxes, fees, duties or surcharges.

The delivery of the items at the user’s address or at the address specified by the USER during the ordering process is understood as shipping, and the following delivery areas are limited below.

HANDSHIELD MEDITERRANEAN, SL delivers orders to courier within 48 – 72 working hours. HANDSHIELD MEDITERRANEAN, SL is not responsible for any delivery delays caused by the courier service.

The SUPPLIER will not send any order until it has verified that payment has been made by the USER.

Shipments to Spain (Peninsula) take approximately 2 to 3 working days (Monday to Friday) once payment by the USER has been confirmed. For international shipments, the delivery time can be 10-14 working days (Monday to Friday), depending on the destination.

Once the package is delivered to the courier service, the USER will receive an SMS or email with the tracking number of the shipment. The SUPPLIER will not assume any responsibility when the delivery of the product or service does not take place, if the data provided by the USER is false, inaccurate or incomplete. In these cases, the SUPPLIER shall refund the price of the products, but not the corresponding shipping costs.

In cases where the USER wants to return the products voluntarily, that is, without any defects or irregularities in them, the price of the product will be refunded, with 3 euros discounted derived of both management and shipping costs.

The delivery shall be deemed to have been made at the time the carrier has made the products available to the USER and the user, or the delegate of the user, must have signed the receipt document of the delivery.

HANDSHIELD MEDITERRANEAN, SL is not responsible for delays in deliveries of orders, or in the inability to place them when the cause is due to force majeure, and therefore beyond our control. Among other causes, we understand that there migh be force majeure problems outside of us in the means of transport or telecommunication systems.

It is up to the USER to verify the products at the time of receipt of the products and to expose all exceptions and claims that may be justified in the document of receipt of the delivery.

Transportation costs

Transportation costs are specified during the purchase process and may vary depending on the units purchased.

*Except for cases in which the courier can not reach as well as the Canary Islands.

SHIPPING COSTS

National Shipments: see during the purchase process.

Shipments to the Balearic Islands: see during the purchase process.

International Shipments: see during the purchase process.

Shipments are made to EU member countries.